Pipeline · Sales handoff
Voice AI to sales handoff
Manage the queue of DeployOne-qualified borrowers waiting for a human sales touch, with SLA timers and briefing notes.
Leads in queue
24
↓ 3 vs yesterday · pilot estimate
SLA compliance
89.6%
↑ 2.4 pts · pilot estimate
Avg accept time
6.4 min
↓ 1.1 min · pilot estimate
Rep-rated lead quality
4.5 / 5
↑ 0.2 · pilot estimate
Handoff queue
Accept or reassign qualified leads before SLA breach
| Lead | Score | Purpose | Amount | Call window | Rep | SLA | Status | Action |
|---|---|---|---|---|---|---|---|---|
| Vikram Nair H-901 | 94 | Medical | ₹2L | Today, 5–7 PM | Divya Shetty | 8 min left | Pending | |
| Arjun Menon H-902 | 90 | Debt consolidation | ₹6L | Today, 11 AM–1 PM | Rahul Bose | Overdue by 4 min | Pending | |
| Karthik Reddy H-903 | 76 | Home renovation | ₹4L | Tomorrow, 10 AM–12 PM | Divya Shetty | 20h left | Accepted | |
| Rohit Sharma H-904 | 88 | Wedding | ₹3.5L | Today, 6–8 PM | Unassigned | 35 min left | Pending | |
| Sneha Kulkarni H-905 | 55 | Education | ₹1.2L | Tomorrow, 4–6 PM | Aman Gupta | 1d 2h left | Reassigned |
Handoff SLA performance
Share of handoffs accepted within SLA, by rep
Rep capacity
Active leads vs max capacity
8 / 12 active leads
11 / 12 active leads
6 / 10 active leads
5 / 12 active leads
Handoff quality feedback loop
Rep-rated lead quality feeds back to voice AI scoring
- Rated "Sales-ready"71%
- Rated "Needs more context"21%
- Rated "Poor fit"8%
Feedback from reps is used weekly to retrain DeployOne intent scoring thresholds.
Briefing note preview
For Vikram Nair · H-901
High-urgency medical loan. Bureau 760+, PSU bank employee. Voice AI confirmed hospital admission this week — prioritize callback and same-day sanction path.