Voice AI · Collections
Agent configuration
Personas, playbooks, guardrails and telephony settings for Fibe's collections voice AI agents.
Get a live collections call
Select the agent, enter your name and number — DeployOne Voice will call you
Your name is passed to the agent, so the call is personalised from the first line.
Avg latency
620 ms
↓ 40 ms vs last release
ASR accuracy
94.6%
↑ 1.1 pts across languages
Interruption rate
3.8%
↓ 0.6 pt WoW
Active personas
3
Covering 6 languages
Aditi — Gentle Reminder
Languages: Hindi, English
Voice: Female, warm
Tone: Empathetic, patient
Rahul — Recovery Push
Languages: Hindi, Hinglish
Voice: Male, confident
Tone: Firm but respectful
Meera — Regional South
Languages: Tamil, Telugu, Kannada
Voice: Female, neutral
Tone: Calm, formal
Prompt / playbook editor
Edit the operating script and guardrails used by the voice agent
Guardrails
Non-negotiable RBI fair-practices controls
Escalation rules
Automatic handoff triggers from AI to human agents
| Trigger | Action | SLA |
|---|---|---|
| Customer mentions fraud or unauthorized loan | Immediate transfer to fraud desk | Within call |
| Hardship / job loss / medical emergency disclosed | Route to hardship specialist queue | Same day |
| Customer requests human agent twice | Warm handoff to live collections agent | Within call |
| Abusive or threatening language toward agent | End call, flag for review | Immediate |
| Repeated no-response after 2 attempts | Move to WhatsApp/SMS channel | Next cycle |
Model & telephony settings
Backend configuration — activates once voice API keys are provided
ASR model
Multilingual Indic ASR v3
TTS voice pack
Fibe Regional Pack
Telephony provider
Not connected
Concurrent call limit
500 lines (planned)
DeployOne Voice is connected — live telephony, speech recognition and voice synthesis are active.